This is, exactly, what we operate.
A real conversation crosses the system like this: it enters through the channel, gets classified, uses tools, responds — and escalates to a person when it should. Everything on this page is in production today.
01 / 05
It enters through the channel
WhatsApp, Instagram or TikTok — text, audio or photo. The agent understands all three: it transcribes the voice note, reads the image, replies in the customer’s language.
02 / 05
It gets classified
Intent, context and customer memory: today’s conversation knows what happened last month. Every message routes to the right vertical skill.
03 / 05
It uses tools
Calendar, CRM, payments — and if your software has no API, a browser session operates the panel as a person would. Every agent carries an explicit whitelist: what is not on it does not execute.
04 / 05
It responds — and gets measured
Every relevant conversation passes an automated judge with per-vertical rubrics: did it resolve? should it have escalated? Failures feed the monthly improvement cycle.
05 / 05
It escalates to a human when it should
Three triggers — out of scope, explicit request, low confidence — and the handoff lands in your team’s named inbox with full context. Enabled by default.
Ten capabilities. Zero roadmap in disguise.
- 24/7 multichannel production
- Your agent has no schedule and no holidays; your customers stop waiting.
- Audio and vision
- The voice notes and photos they already send, understood without asking them to type.
- 10 vertical skills
- Health, claims, pre/post-op, escalation: sector-specific behavior, not a generic prompt.
- Continuous evals with a judge
- Quality is not assumed: it is measured against rubrics on real conversations.
- Per-customer memory
- The one thing on this list your customer directly feels: being remembered.
- Browser automation
- Your API-less legacy software stops being the reason it “can’t be done”.
- STAGED→ACTIVE versioning
- You approve every version before promotion; rollback and actor audited.
- RLS isolation
- Your data isolated by the database, not by well-meaning code.
- WhatsApp channel hygiene
- Your number’s standing with Meta, watched as part of the service.
- Owner backchannel
- A direct WhatsApp line to the operating team — not a ticket.
Real channels, by name
WhatsApp
Official Meta API, with number hygiene
Instagram
DMs with the same brain and memory
TikTok
Business messaging
Real-time voice
On the technical roadmap with an assigned phase; audio replies to voice notes land earlier
Integrations
Calendars (Google Calendar plus your vertical’s: Booksy, Treatwell, Fresha…), CRMs, payments and your own backoffice via API. And the rule that kills the usual objection: if your system has no API, the agent uses it anyway, through the browser.