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Terms and conditions

The rules of the service, in the same language we sell it to you.

Last updated: 12 September 2026

  1. 01

    Scope

    These terms govern the use of auphere.com and, together with the contract and data processing agreement we sign with each client, the provision of AI agents operated by Auphere.

  2. 02

    The service

    Auphere designs, configures, operates and improves AI agents that handle conversations on the client's behalf. Scope, channels, integrations and metrics are set in writing after the initial meeting and form part of the contract.

  3. 03

    Price and billing

    The price consists of a base fee and a variable part based on agent usage. It is communicated in writing before signing and does not change without at least 30 days' notice. Invoices are issued monthly.

  4. 04

    Term and cancellation

    The contract has an initial term of three months. After that, either party may cancel with 30 days' notice. On termination the client may export their data, conversations and configuration.

  5. 05

    Client obligations

    Provide the access needed for the agreed integrations, inform users that they are interacting with an AI agent where the law requires it, and use the service in line with applicable regulations.

  6. 06

    Auphere obligations

    Operate the service diligently, supervise it, resolve incidents within the committed timeframes, maintain confidentiality and process data in line with the privacy policy and the data processing agreement.

  7. 07

    Intellectual property

    The platform and its technology belong to Auphere. The data, conversations, business rules and agent personality configured for the client belong to the client.

  8. 08

    Liability

    Auphere is liable for direct damages arising from its own breach up to the amount invoiced in the previous 12 months. It is not liable for decisions the client takes based on the agent's output or for third-party failures beyond its control.

  9. 09

    Governing law

    These terms are governed by Spanish law. Any dispute is subject to the courts of Auphere's registered office, unless the law provides otherwise for consumers.