Legal
Privacy policy
What data we process, why and on what basis. Written to be read, not to cover ourselves.
Last updated: 12 September 2026
- 01
Who processes your data
Auphere Intelligence S.L. (Auphere), based in Spain, is the controller of the data you share through this website and our contact channels. For data our agents process on behalf of a client, Auphere acts as processor and the client is the controller.
- 02
What data we collect
On the website: what you enter in forms (name, email, company, country and your message) and minimal technical browsing data through cookieless analytics. In the service: the conversations your customers have with the agent, the integration data you authorise (calendar, CRM, payments) and operating logs.
- 03
What we use it for
To answer your request, arrange the meeting you ask for, deliver and operate the contracted service, meet legal obligations and improve each client's agent with its own data. We never use one client's conversations to train models we sell to third parties.
- 04
Legal basis
Consent when you write to us or request a meeting, performance of a contract when we deliver the service, legitimate interest for security and aggregated analytics, and legal obligation where the law requires it.
- 05
Where it is hosted
On infrastructure located in the European Union by default. Vendors without an EU region are identified in the sub-processor annex of each contract, with the corresponding transfer safeguards.
- 06
How long we keep it
Contact data for the duration of the relationship and up to 12 months after. Service data while the contract is in force and during the agreed export period after it ends. Then it is deleted or anonymised.
- 07
Your rights
Access, rectification, erasure, objection, restriction and portability. Write to contacto@auphere.com and we reply within 30 days. You can also lodge a complaint with the Spanish Data Protection Agency.
- 08
Changes to this policy
If anything relevant changes we will publish it here with a date and, if you are a client, let you know before it takes effect.