/ Voice + WhatsApp · live in 3–5 weeks
For solo physios and multi-therapist clinics
Therapists treat. The agent handles the rest.
Bookings, session reminders, home-exercise nudges and recall, handled in seconds, 24/7. Your team stops doing admin between patients.
You'll talk to an engineer, not a salesperson. We leave with a go/no-go.
[01]The pain
/ What every physio clinic feels
The exercises only work if the patient does them.
Physiotherapy outcomes depend on adherence, packages depend on completion, and both depend on a follow-up loop most clinics can't staff. The agent runs that loop without a coffee break.
patients abandon their package before finishing
Sessions 4-8 are where attendance drops off. Without a nudge, the package goes unused, the outcome suffers, and the renewal never happens.
adherence to home exercise programs without reminders
The exercises only work if they get done. Reminders nudge adherence above 70%, and reminders only work if someone sends them.
last-minute cancellations with personalized reminders
Personalized messages (not generic SMS blasts) cut cancellations by a fifth. Your therapists treat patients, not empty rooms.
average time to positive ROI
Most physio clinics break even on a managed agent inside two months, purely from no-show reduction and recall reactivation.
[02]What the agent does
/ Adherence and packages, not advice
The follow-up loop your team can't staff, run on autopilot.
Pick the parts of the loop your clinic actually leaks on in the diagnostic: session reminders, exercise nudges, package balance, dormant patients. The clinical perimeter is written into the contract before launch.
/ 01
Voice receptionist
Answers and books on Cliniko/Jane/WebPT. Knows your therapists, room availability, session durations and package types.
/ 02
Session reminders
Multi-touch reminders 48h / 24h / 2h before with one-tap reschedule. Adapted to the patient and the treatment type.
/ 03
Home exercise reminders
Personalized nudges on the schedule the therapist set (daily / 3×/wk / before bed). Asks the patient to log completion, which feeds back into their session plan.
/ 04
Package management
Tracks each patient's session balance, surfaces the next booking at the right cadence, and flags when a package is about to expire so it gets renewed before it lapses.
/ 05
Recall & reactivation
Patients who finished a package 3-6 months ago get a personal check-in: how are you feeling, ready for a tune-up? Recovers dormant patients without anyone on your team chasing.
[03]How it sounds
/ Real example · WhatsApp
Session booked, exercises remembered.
The reschedule plus clinical question that today eats fifteen minutes of admin. The names are made up; the rebooking and the handoff happen exactly like this.
Your physio clinic
Auphere Agent · WhatsApp · online
Hi, I need to reschedule tomorrow's session, something came up at work
No problem. Your next available slots with Daniel are Thursday 10am or Friday 4pm. Both 50 min. Which works?
Friday 4pm please. And quick question, am I supposed to do the band exercises before or after the bridges?
Rebooked ✓ Friday 4pm with Daniel. For the exercise question I'll pass you to Daniel directly. He'll reply within the hour with the right order.
[04]It plugs into your PMS
/ Cliniko · Jane App · WebPT · ClinicSense · Mindbody · Calendly
Your PMS, your therapist calendars, your packages.
We integrate with all major physio/allied-health PMS systems via API. Package balances and session counts stay in sync, no double-entry, no manual reconciliation.
[05]What you should expect
/ Ranges · not guarantees
Adherence up, packages finished, dormant patients back.
Brackets pulled from physio sector data on HEP adherence and package completion. The diagnostic turns them into the numbers we sign for, against your last six months of session data.
−15% to −25%
no-shows in 8 weeks
+30% to +60%
home exercise adherence with reminders
+15% to +25%
package completion rate
Honest ranges grounded in industry research. Not guarantees. The diagnostic sets the targets we measure against.
[06]Questions physio owners ask
/ Plain answers
What physio owners ask before they trust us with adherence.
The therapist sets the program and cadence in your PMS (or in our dashboard). The agent translates that into personal messages on the patient's preferred channel: daily, 3×/wk, before bed, whatever was prescribed. The patient can mark exercises done, ask follow-ups (which get escalated to the therapist), or reschedule the next session, all in one thread.
Want to see adherence climb?
We can stand up a demo on a synthetic patient cohort within a week of the diagnostic: exercise reminders, package tracking, recall, the lot.