For day spas, massage studios and wellness centers
Calm room. Quiet phone. Full schedule.
Bookings, prep, add-ons and gift cards, handled in a tone that matches the room. Run by us, 24/7, integrated with the system you already use.
You'll talk to an engineer, not a salesperson. We leave with a go/no-go.
The room stays peaceful. The revenue, less so.
Spa clients book when they remember, usually at 10pm. Your front desk is closed; the call goes to voicemail; the booking goes to a competitor. The losses are quiet and consistent.
of spa bookings happen outside business hours
Half your demand shows up when nobody's at the front desk. Without 24/7 coverage, half your demand is also lost.
average no-show cost for a 100-treatment/wk spa
20% no-shows on $100 average tickets bleeds $20k a month. Multi-touch confirmation drops it to ~5%, recovering $15k/mo.
of in-hours calls go unanswered
The front desk is checking someone out, answering an email, or settling a complaint. The phone just keeps ringing.
missed calls is a potential upsell
Add-ons, gift cards, packages. Surfaced naturally in conversation, they convert. Surfaced in a checkout rush, they don't.
A receptionist that never raises its voice.
Pick the rooms and rituals the agent should serve in the diagnostic. We tune the voice to your brand, write the prep notes from your treatments, and leave anything off-tone off the table.
Voice receptionist
Answers calmly, in your tone. Books on Mindbody/Booker/Zenoti or your own calendar. Knows treatments, durations, therapists, contraindications.
WhatsApp bookings
Same brain, written channel. Confirmation with the room number, therapist name and prep notes, all in the same message.
Pre-treatment prep
24h and 2h before, the agent sends prep notes specific to the treatment: arrive 15 min early, no perfume, drink water, avoid sun. The room stays on time.
Natural upsell
When a client books a 60-min massage, the agent surfaces the 90-min upgrade or the add-on (hot stones, aromatherapy) only if relevant. Never pushy, never out of context.
Gift cards & memberships
Holidays, birthdays, anniversaries. The agent handles gift card purchases and renews memberships without anyone chasing.
A booking, a prep note, an upgrade offered once.
The 10pm message that today would sit in voicemail until morning. The names are made up; the upgrade offer and the prep note land exactly like this.
Your spa
Auphere Agent · WhatsApp · online
Hi, do you have anything for a deep-tissue massage Saturday afternoon?
Yes. 3:00pm with Carla (60 min, $110) or 5:30pm with Marina (60 min, $110). Want me to suggest the 90-min for $145? Same therapist, deeper work.
3:00pm with Carla, 60 min is fine
Booked ✓ Saturday 3:00pm with Carla. I'll send prep notes 2h before. Short version: no perfume, drink water, arrive 10 min early.
Your booking system, your calendar, your tone.
The agent talks to your spa software, your calendar and your WhatsApp number. If a tool isn't on this list but has an API, it's in scope.
After-hours bookings captured, no-shows soft, tickets a bit fuller.
Brackets pulled from spa and wellness sector data, plus the early studios we've worked with. The diagnostic locks the specific number we sign for, measured against your last quarter.
+30% to +50%
−25% to −45%
+10% to +20%
Honest ranges grounded in industry research. Not guarantees. The diagnostic sets the targets we measure against.
What spa owners ask before they let us speak to a guest.
Yes. We tune the voice and word choice to your brand during the configuration phase. Calm, unhurried, never pushy. We can also have you record specific phrases (greeting, signature treatment names) so they're spoken in your voice.
The agent handles inbound calls and messages. In-room walk-ins stay with your front desk. The agent can verify gift card balances on the phone before the guest arrives.
Yes. The agent learns each therapist's specialties, languages and schedules, and matches new clients accordingly. Returning clients are routed to their usual therapist by default.
Yes, all three are supported out of the box, as are Vagaro and Mangomint. Anything else with a documented API is in scope. The diagnostic confirms the exact list before you sign.
The quote comes out of the diagnostic, not off a table. Thirty minutes to look at volume, channels and integrations, and you leave with the scope and the budget in writing: a fixed build fee and a monthly fee to run it. We are rebuilding the public rate card; until it ships, you get your number on that call.
3 to 5 weeks from kickoff for a single location. Faster if your booking system is API-friendly, slower if we're integrating multiple locations or migrating data first.
Want to hear it in your tone?
We can build a demo with your treatments, therapists and brand voice in under a week of the diagnostic. No commitment to deploy.