/ WhatsApp Business API · live in 3 to 4 weeks
For service businesses, not platforms shopping for users
A WhatsApp agent configured around your real operation, run on our infrastructure, and improved every month. Not a SaaS template you configure yourself.
You'll talk to an engineer, not a salesperson. We leave with a go/no-go.
[01]Platform vs agency vs Auphere
/ How buyers actually decide
Most teams shopping for a WhatsApp agent end up choosing between a SaaS platform they configure, an agency that builds and disappears, or an in-house team they don't have. The third column is what Auphere does.
/ Compared on
Fit to your operation
Configured by your team, on their template
Custom build, scoped one time
Built around your operation in the diagnostic
Who runs it
Your team operates and tunes it
Handed off to you at launch
Run by us on our infrastructure, 24/7
Edge cases
Edge cases hit support tickets
Your in-house engineer fixes it
Caught by us. You see the fix in the monthly cycle
Data residency
Multi-tenant; your data lives next to others'
Your servers, your problem
Tenant-isolated, EU-hosted, DPA signed
Exit terms
Export is rarely complete
You inherit a codebase to maintain
Cancel any month after the first 3. We export everything
[02]Why a WhatsApp AI agent
/ Not a chatbot
A chatbot answers. An AI agent decides, books, escalates, and remembers context across the entire conversation. The difference shows up the minute a client asks something a tree menu can't handle.
Scripted decision tree. Works for FAQ. Breaks the moment a client says something the script didn't anticipate.
Generative model answering open-ended questions. Smart, but stateless. It doesn't book, doesn't act, doesn't follow up.
Decides, calls tools, books in real systems, escalates when out of scope, and carries context across the whole conversation. The category Meta now permits on WhatsApp.
[03]What the agent does on WhatsApp
/ Picked in the diagnostic
Most operations need two or three of the five. The diagnostic decides which, and the rest stay off. Nothing here is a feature you have to use.
01 / Use case
Restaurants, salons, clinics, dental, vet. The agent quotes, books in your system, sends prep instructions, and reschedules with one tap.
"Anything for two tonight around 9?" → "Yes, 9:15 at the chef's bar or 9:30 in the main room. Which works?"
02 / Use case
B2B and high-ticket B2C. Asks the questions in the right order, scores the lead, hands a qualified prospect with full context to your sales team.
"Hi, what's the price for laser?" → "Happy to quote. First time, or done before? Which area? Any condition I should flag for the doctor?"
03 / Use case
E-commerce in LATAM and EU. Looks up the order, gives a real status, recovers the abandoned cart with the right nudge, never spams.
"Where's my order?" → "It's at the local courier hub since yesterday, scheduled today between 4 and 7pm. Want me to ping you 30 min before?"
04 / Use case
Asks after delivery or visit, captures NPS, opens a soft upsell only when the answer was a 9 or 10. Quiet otherwise.
"How was it?" → "10. Loved it." → "Glad to hear. We just launched a refill subscription. Want the link, or save it for later?"
05 / Use case
Refills, recall, appointment prep, expiring offers. Reminders that include the action button in the same message. Tap, done.
"Your dental cleaning is due. Tuesday 3pm with Maya works (your usual). Confirm?" → "Yes" → "Booked ✓"
[04]Meta 2026 policy
/ The part nobody explains
Meta updated its WhatsApp Business API terms in 2026. The change quietly killed an entire category of AI bots and opened the door to another. Most agencies are still selling the killed one.
— Prohibited
Generic, open-ended AI assistants on WhatsApp Business. The kind that say "ask me anything". If you can't write down a specific business use case the agent serves, Meta's policy team will eventually flag the number. Many WhatsApp bots launched in 2024 and 2025 sit inside this risk.
+ Allowed
AI agents with a documented, narrow business purpose. Booking. Lead qualification. Order tracking. Post-sale. Each one with explicit scope, explicit human handoff path, and a contract that names the use case. This is exactly how Auphere ships every agent.
· Auphere
The diagnostic produces a written scope: which use cases, which handoff triggers, which conversations escalate to a human and when. That scope lives in the MSA. If a client later asks for a use case outside scope, we negotiate it as an explicit amendment, not as scope creep. That is what compliance looks like in practice.
Last reviewed: May 2026. Meta's policy is a living document. We re-check quarterly and notify clients when the policy moves.
[05]How it sounds
/ Three real flows · WhatsApp
Three flows the agent handles every day. Names made up; the logic and the handoff points are exactly what your clients would see.
Friday 8pm · party of four
Casa Verde
Auphere Agent · online
Hola, table for 4 tomorrow night around 9?
We have 9:15 at the chef's bar or 9:30 in the main room. Both 2h slots. Any dietary notes I should flag?
One vegan, please. Chef's bar.
Booked ✓ Saturday 9:15, 4 guests, chef's bar, vegan flagged. I'll send a reminder Friday with one-tap reschedule if anything changes.
Cold lead · laser inquiry
Dra. Patel Aesthetics
Auphere Agent · online
Hi, I'm thinking about laser hair removal. What's the price?
Happy to quote properly. Is this your first session, or have you done it before? And which area are you considering?
First time, underarms. I have melasma though, does that matter?
It can affect which laser we use. Let me hold a free 15-min consult with Dra. Patel; she'll confirm the right approach and quote on the spot. I have Thursday 4pm or Saturday 11am.
Booked ✓ Saturday 11am. Prep notes 48h before: no sun, no self-tanner, shave morning of.
Tracking + abandoned cart
Lumen MX
Auphere Agent · online
¿Dónde está mi pedido?
Está en el centro de DHL Polanco desde ayer, programado para hoy entre 16:00 y 19:00. ¿Quieres que te avise 30 min antes?
Sí, por favor. Y vi unas cremas en su catálogo, ¿siguen con descuento?
El descuento aplicable a tu siguiente compra es 10% (LUMEN10), válido hasta el domingo. ¿Te paso el link al producto que viste o prefieres ver el catálogo entero?
Friday 8pm · party of four
Casa Verde
Auphere Agent · online
Hola, table for 4 tomorrow night around 9?
We have 9:15 at the chef's bar or 9:30 in the main room. Both 2h slots. Any dietary notes I should flag?
One vegan, please. Chef's bar.
Booked ✓ Saturday 9:15, 4 guests, chef's bar, vegan flagged. I'll send a reminder Friday with one-tap reschedule if anything changes.
[06]What 8 weeks usually moves
/ Ranges · not guarantees
Brackets pulled from WhatsApp Business research, vendor disclosures (Yalo, Respond.io, Twixor) and the early Auphere deployments. The diagnostic locks the specific number we sign for, against your current operation.
WhatsApp Business 2025 · industry baseline
B2B WhatsApp funnel benchmarks 2026
Service business sector data
Early Auphere deployments · realistic envelope
[03]Pricing
/ USD · taxes not incl.
A flat diagnostic, a one-time setup, and a monthly fee that scales with the conversations and integrations your agent actually uses.
For lean teams ready to automate one channel.
Setup (one-time)
$850
Monthly
$120/mo
Most teams land here. Multiple channels, real workflows.
Setup (one-time)
$1,490
Monthly
$249/mo
High volume, complex ops, guaranteed response window.
Setup (one-time)
$2,990
Monthly
$390/mo
Every plan starts with a free 30-min diagnostic call. Payment: 50% on signing · 50% on kickoff. Cancel any month after the first 3.
[08]Is this for you?
/ Honest filter · 3 + 2
This is for you if…
This is NOT for you if…
[09]FAQ
/ Plain answers · no marketing
If yours isn't here, drop it in the diagnostic.
Yes, by design. Meta permits AI agents with a documented business use case (booking, lead qualification, tracking, post-sale) and prohibits generic open-ended assistants. The diagnostic produces a written scope that lives in the contract. We re-check Meta's policy quarterly and notify clients when it moves.
We can build you a demo on your number, with your business voice and a real booking flow, within a week of the diagnostic. No commitment to deploy.
You'll talk to an engineer, not a salesperson. We leave with a go/no-go.
