/ Voice + WhatsApp · live in 4–6 weeks
For small-animal practices and multi-vet clinics
Vets treat animals. The agent answers the humans.
Bookings, emergency triage, vaccination reminders and multi-pet households, answered 24/7. The on-call vet gets paged only when it actually matters.
You'll talk to an engineer, not a salesperson. We leave with a go/no-go.
[01]The pain
/ What every vet clinic feels
The animals don't book office hours.
Emergencies happen at 3am. Vaccinations get forgotten. Households with three pets are scheduling nightmares. The agent doesn't sleep, doesn't forget, and doesn't ask the on-call vet for help unless it actually needs to.
is when emergencies happen, not when you're open
Without a triage layer, every after-hours call either pages the on-call vet (burnout) or goes to voicemail (the pet ends up at someone else's clinic).
vaccination cycles owners forget without reminders
Rabies, DHPP, FVRCP: each species and breed has its own schedule. Owners can't track it; your front desk doesn't have time. The recall list grows quietly.
with multiple pets are scheduling nightmares
Three dogs, two cats, different vaccination schedules, different vets. Coordinating across one profile is the kind of complexity humans get wrong half the time.
no-show reduction with SMS + WhatsApp reminders
Pet appointments are still missed at painful rates. Multi-touch reminders cut that by a third, but only if someone sends them.
[02]What the agent does
/ Triage protocol, signed by your lead vet
The on-call vet stops getting paged for false alarms.
Your lead vet co-writes the triage protocol with us in the diagnostic: what's urgent, what waits till morning, what gets the on-call pager, what gets referred to the 24/7 emergency clinic. The agent runs the protocol. It does not improvise.
/ 01
Voice receptionist
Answers in seconds, books wellness exams, vaccinations and surgeries on AVImark/Cornerstone/ezyVet. Knows your vets, your room availability, your species specializations.
/ 02
Emergency triage
After-hours triage with a vet-defined symptom checklist. Offers same-day slots when warranted, refers to the nearest 24/7 emergency clinic when needed, pages the on-call vet only for actual emergencies.
/ 03
Vaccination reminders
Tracks each pet's species- and breed-specific vaccination schedule (rabies, DHPP, FVRCP, FeLV) and reaches out before each one is due, with one-tap booking.
/ 04
Multi-pet households
Consolidates pets under one owner profile. Suggests grouped appointments where it makes sense, sends one reminder for all overlapping visits, keeps each pet's medical history individual.
/ 05
Clinical escalation
Any question that crosses into diagnosis, treatment, dosing or medication interaction hands off to a named vet with full context. Never improvises on clinical matters.
[03]How it sounds
/ Real example · after-hours call
Triage in three turns.
The 3am call that today either pages your on-call vet for nothing or gets missed entirely. The names are made up; the triage questions and the escalation happen exactly like this.
Your vet clinic
Auphere Agent · Voice + WhatsApp · online
My dog ate a whole bar of chocolate, what do I do?
I'm sorry, chocolate can be serious. Quick questions to triage: how big is your dog, when did this happen, and what kind of chocolate (milk, dark, baking)?
40kg labrador, about 30 minutes ago, dark chocolate.
This is urgent. Paging Dr. Mehta on call. She'll call you within 5 minutes. In the meantime: do not induce vomiting, keep your dog calm. The nearest 24/7 emergency clinic is 8 min away if you can't wait. Address coming on SMS now.
[04]It plugs into your PMS
/ AVImark · Cornerstone · eVetPractice · Provet Cloud · ezyVet
Your PMS, your vaccination schedules, your on-call rotation.
We integrate with all major veterinary PMS systems. Pet records, vaccination histories and emergency contact rotations stay in sync, no double-entry.
[05]What you should expect
/ Ranges · not guarantees
Every after-hours call triaged, vaccinations on schedule.
Brackets pulled from small-animal practice data on vaccination compliance and no-show reduction. The diagnostic turns them into the numbers we sign for, against your PMS history.
100%
after-hours calls triaged · 24/7
+20% to +40%
on-schedule vaccinations with reminders
−30% to −40%
no-shows in 8 weeks
Honest ranges grounded in industry research. Not guarantees. The diagnostic sets the targets we measure against.
[06]Questions vet owners ask
/ Plain answers
What vets ask before they let an agent triage their on-call line.
We co-design the triage protocol with your lead vet during configuration: what counts as urgent, what gets a same-day slot, what triggers paging the on-call vet, what gets referred to the nearest 24/7 emergency clinic. The protocol is written, versioned and audited. The agent doesn't improvise.
Want to hear it triage a chocolate-bar call?
We can stand up a demo with your triage protocol and vaccination schedules in under a week of the diagnostic. No real patient data needed.